Privacy Policy
Your privacy is critically important to us. At Boarder Zone (boarder-zone.com), we are fully committed to safeguarding the personal data of our users and taking all necessary steps to ensure transparency, accountability, and compliance with relevant data privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This Privacy Policy outlines the types of personal information we collect, how and why we use it, your rights, and how we protect your data.
1. Introduction – Our Commitment to Privacy and Data Protection
At Boarder Zone, we recognize that privacy is more than just protecting data—it is about trust. We are dedicated to collecting and using your personal data responsibly, securely, and only to the extent necessary to deliver our services, enhance your user experience, and fulfill our legal obligations.
2. Scope of the Policy and Data Controller Role
This Privacy Policy applies to all visitors, users, and customers accessing our website at boarder-zone.com. For the purposes of data protection laws, Boarder Zone is the “data controller,” which means we determine the purpose and manner in which your personal data is collected, used, and protected.
If you have any questions, please contact us at [email protected].
3. Categories of Personal Data We Process
We collect and process the following categories of personal data:
a. Usage Data:
Includes data such as your browser type, IP address, geographic location, pages visited, session duration, referral URLs, and site navigation patterns.
b. Account Data:
Includes your full name, billing and shipping addresses, email address, phone number, and account credentials used for login.
c. Profile Data:
Includes your saved preferences, shopping behavior, past purchases, interests, and survey or feedback responses.
d. Communication Data:
Includes information you provide through customer service interactions, messages sent via our contact forms, email correspondence history, and chat logs.
e. Technical Data:
Includes device type, operating system, mobile carrier information, time zone settings, operating system version, application version, and platform identifiers.
f. Transaction Data:
Includes payment details (processed by secure third-party payment services), order numbers, transaction history, delivery status, and purchase method.
g. Preference Data:
Includes marketing communication preferences, consent to promotional material, notification settings, and product interest indicators.
4. Legal Bases for Processing Personal Data
We rely on the following legal bases for processing your data:
– Contractual Necessity: To provide the services you request, fulfill orders, and manage your account.
– Legitimate Interests: To operate and improve our services, maintain security, and prevent fraud (where these interests are not outweighed by your rights).
– Consent: For direct marketing and some types of cookies, only when you have expressly provided your permission.
– Legal Obligation: To comply with legal duties and enforceable government requests.
5. Your Rights Under GDPR and CCPA
As a data subject, you have the following rights:
– Right to Access: Obtain confirmation about the personal data we hold about you and access a copy.
– Right to Rectification: Request correction of inaccurate or incomplete data.
– Right to Erasure: Request deletion of your data where there is no compelling reason for continued processing.
– Right to Restriction: Limit the way we use your personal data in certain circumstances.
– Right to Data Portability: Receive personal data in a structured, commonly used format and transmit it to another controller.
– Right to Object (GDPR) and Right to Opt-Out (CCPA): Object to the processing of your data for purposes such as marketing.
– Right to Non-Discrimination: Not to be denied services or charged different prices for exercising your privacy rights under CCPA.
6. Security Measures
We employ a range of technical and organizational safeguards to protect your data:
– All sensitive data transmissions are encrypted with industry-standard SSL/TLS protocols.
– Access controls are applied to restrict internal data access to authorized personnel only.
– Regular backups, firewalls, and malware detection systems are in place.
– Staff undergo regular data protection training and confidentiality agreements.
7. International Data Transfers
When transferring your data outside of the European Economic Area (EEA) or California, we implement appropriate safeguards such as Standard Contractual Clauses approved by the European Commission or equivalent mechanisms recognized by law. This ensures that transferred data receives an adequate level of protection.
8. Data Retention Periods
We retain personal data for as long as necessary to fulfill the purposes outlined in this Policy, including satisfying legal, accounting, or reporting requirements. Retention periods vary depending on the type of data:
– Account and Transaction Data: Retained for as long as your account remains active and up to 7 years for legal compliance.
– Communication Data: Maintained for up to 3 years.
– Usage and Technical Data: Retained for 12–24 months for analytics and diagnostics.
– Marketing Preferences: Maintained until you opt out or withdraw consent.
9. Cookie Policy
We use cookies and similar technologies on boarder-zone.com to provide an optimal browsing experience, as detailed below:
a. Essential Cookies:
Required for core site functionality such as navigation, account login, and cart management.
b. Functional Cookies:
Enable site personalization features and remember user preferences.
c. Analytics Cookies:
Collect anonymized information on user interaction, traffic patterns, and content performance.
d. Performance Cookies:
Measure system performance and loading times to ensure the site is operating efficiently.
10. Cookie Management and Compliance
In compliance with GDPR and CCPA:
– EU/EEA users are presented with a cookie notice and have the option to accept or reject non-essential cookies.
– California residents have the right to opt out of the sale or sharing of their personal information via cookies.
– Users can manage cookies through browser settings or adjust preferences via our Cookie Consent Banner at any time.
11. Children’s Privacy
We do not knowingly collect or solicit personal data from children under the age of 13. If we learn that a child under 13 has provided personal data without verifiable parental consent, we will delete such data immediately. If you believe such data has been collected, please contact us at [email protected].
12. Policy Updates and Notifications
We may periodically update this Privacy Policy to reflect changes in legal, technical, or operational considerations. We encourage you to review the policy regularly. Where required, we will notify you of significant updates, either by posting a prominent notice on boarder-zone.com or via direct communication channels.
13. Contacting Us
If you have any questions, concerns, or requests related to this Privacy Policy or how your personal data is handled, please contact us at:
Email: [email protected]
We are committed to maintaining full compliance with applicable data protection laws and to providing clear, fair, and responsible data practices. For any privacy-related issues, please reach out—we are here to help.